Terms & Conditions
Welcome to Trinetra. By using our website or placing an order, you agree to be bound by the following terms and conditions. Please read them carefully before proceeding.
1. General
This website is operated by Trinetra. Throughout the site, the terms "we", "us", and "our" refer to Trinetra. By accessing or using our site, you engage in our “Service” and agree to be bound by these Terms & Conditions.
2. Product Information
We make every effort to display our products as accurately as possible. However, slight variations in size, color, or design may occur due to the handmade and natural nature of many of our items. All descriptions are intended to be accurate, but we do not guarantee error-free content.
3. Order Acceptance
Once you place an order, you will receive a confirmation email. This does not indicate final acceptance of your order. We reserve the right to cancel or refuse any order at our discretion, including in cases of pricing errors, product availability, or suspected fraud.
4. Pricing & Payments
All prices are listed in INR (Indian Rupees) and are inclusive of applicable taxes unless stated otherwise. Payments are securely processed through third-party gateways. We are not liable for any payment processing issues caused by external providers.
5. Shipping & Delivery
We aim to process and ship orders promptly. Delivery timelines may vary based on your location and courier partner. Delays caused by natural events, logistics disruptions, or public holidays are beyond our control.
6. Return & Refund Policy
Please refer to our separate Return & Refund Policy for detailed information on returns, replacements, and refunds.
7. Intellectual Property
All content on this site including logos, images, graphics, text, and product descriptions are the intellectual property of Trinetra and may not be reused without permission.
8. Limitation of Liability
Trinetra will not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products or services.
9. Governing Law
These terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in [Your City or State].
10. Changes to Terms
We reserve the right to modify these Terms & Conditions at any time. Changes will be effective once posted on this page.
Contact
For any queries related to these terms, please reach out via the contact form on our website.