Shipping Policy
At Trinetra, we are committed to delivering your order safely and promptly. Please review our shipping terms below:
1. Order Processing
-
Orders are processed within 1–2 business days after successful payment confirmation.
-
Orders placed on weekends or public holidays will be processed the next working day.
2. Shipping Coverage
-
We currently ship across India through trusted courier partners.
-
International shipping is not available at this time.
3. Delivery Time
-
Metro Cities: 3–5 business days
-
Other Locations: 5–8 business days
-
Please note, delays may occur due to weather conditions, festive rush, or logistic constraints.
4. Shipping Charges
-
Free Shipping is available on all prepaid and COD orders across India.
-
No hidden charges are applied at checkout.
5. Tracking Your Order
-
Once your order is dispatched, you will receive an SMS or email (if opted in) with your tracking ID and courier details.
-
You can track the shipment status on the courier partner’s website.
6. Delivery Issues
-
In case of unsuccessful delivery attempts due to an incorrect address, unreachable number, or customer unavailability, the product may be returned to us.
-
We will attempt to contact you to re-confirm shipping details before re-dispatching.
7. Damaged or Missing Packages
-
If your package is damaged, tampered with, or items are missing, please report the issue within 24 hours of delivery via our website contact form.
8. Change in Address
-
Changes in shipping address can only be made before the order is dispatched. Once shipped, we cannot modify the delivery address.
9. Undeliverable Locations
-
While we strive to deliver across India, there may be certain remote pin codes where delivery is unavailable. In such cases, we will inform you and initiate a refund if already paid.
Note
By placing an order on Trinetra, you agree to the terms stated in this shipping policy.